Existing customersLet’s get the right help
Let’s get the right help
for your system.
Have an issue with an existing installation? Send our service team the details they need to help.
Help with an existing system.
Use the form to send a request to our service team, or contact us directly. Include the affected site and a callback number so we can follow up.
Email the service teamservice@safepathts.com
Call SafePath(410) 315-1478
Planning a new project?Contact sales
Service availability, response times, and coverage depend on your agreement and the reported issue.
For an immediate threat or emergency, contact local emergency services. A website service request is not an emergency dispatch channel.
Helpful details to include
- Affected device, door, or system
- When the issue began and whether it is ongoing
- The exact error message, if one appears
- Any recent changes or troubleshooting already completed
Do not include passwords, alarm codes, access codes, or sensitive security details.
Send your service request.
Send your details to our service team at service@safepathts.com. Required fields are marked *.
Your service request is ready to review.
This email draft has not been sent. Open this in your email app and send it when ready, or copy it into an email to service@safepathts.com. If you already submitted this request, sending a draft may duplicate it.